Refund Policy

All amounts paid to Brill Hernández Media are non-refundable. This policy applies across all of our service categories, including web development, online marketing, and hosting. We are committed to delivering quality work, and we encourage you to communicate any concerns with us throughout your project so we can make things right.

Web Development

Deposits made for web development projects become non-refundable upon submission. If you cancel, delay, or postpone a project after submitting your deposit, that deposit cannot be refunded. Any materials and content provided during the course of a project become the property of Brill Hernández Media and are not returnable.

Online Marketing Services

Payments made for Search Engine Optimization (SEO), Social Media Marketing, and other Internet marketing services are non-refundable. Setup fees — which cover initial campaign expenses, account configuration, strategy development, and onboarding resources — are also non-refundable.

Hosting Services

Monthly hosting fees are non-refundable once billed. If you prepay for up to 12 months, you may receive a refund for any unused months when you cancel before the prepaid term expires. Accounts with overdue payments will be suspended after 15 days.

Chargebacks

Initiating a chargeback against Brill Hernández Media is considered an act of fraud and is strictly prohibited. Any chargeback will result in:

• Immediate suspension of services
• Client responsibility for all chargeback fees
• Resumption of services only after the balance is paid in full

Account Termination

We reserve the right to terminate any account for violations of our policies. Accounts terminated due to policy violations will not receive a refund of any kind.