All amounts paid to Brill Hernández Media are non-refundable. This policy applies across all service categories offered by the company, including web development, online marketing, and hosting services.
We are committed to delivering high-quality work and encourage clients to communicate any concerns before, during, and after project engagement so we can work toward the best possible outcome.
Deposits made for web development projects become non-refundable upon submission. Clients who cancel, delay, or postpone a project after the deposit has been submitted are not entitled to a refund of any funds paid.
Any materials, content, or assets provided to Brill Hernández Media during the course of a project become the property of the company and are not subject to return.
Payments made for Search Engine Optimization (SEO), Social Media Marketing, and other Internet Marketing services are non-refundable, as outlined in the client service agreement.
Setup fees are also non-refundable as they cover initial campaign expenses, account configuration, strategy development, and onboarding resources that are expended at the start of the engagement.
Monthly hosting fees are non-refundable once billed. However, clients who prepay for up to 12 months of hosting in advance may receive a refund for unused months if they cancel their service before the prepaid term expires.
Initiating a chargeback against Brill Hernández Media is considered an act of fraud and is strictly prohibited under this policy. If a chargeback is filed:
We strongly encourage clients to contact us directly to resolve any billing concerns before initiating a dispute with their financial institution.
Brill Hernández Media reserves the right to terminate any client account that is found to be in violation of our service policies, terms of use, or any other applicable agreement. Accounts terminated due to policy violations will not receive refunds of any kind.
If you have questions about this refund policy or wish to discuss a billing concern, please reach out to us directly before initiating any dispute.